Frequently Asked Questions

0. How do I buy, download and watch Jenni Czech’s World videos?
1. Do I have to sign up in order to purchase videos?
2. What will my credit card statement say in regards to a purchase on JCW?
3. Do I pay taxes on top of shown video prices?
4. Do you make custom videos and how much do they cost?
5. Can I book a private session with Jenni Czech?

0. How do I buy, download and watch Jenni Czech’s World videos?

Buying:
In order to buy a JCW video you need to add all the items you want to purchase to your cart, proceed to checkout, fill out the checkout fields (registered and logged-in members have the fields automatically filled in), then proceed to our payment gateway page (CCBill or Epoch) and input your credit card information (or PayPal if you’re using Epoch). Once you submit the payment form and if the payment is successful you will be redirected back to JCW where you will find the download link(s) to your purchased video(s). An order completion email including these download links will be automatically sent to the email address you provided during the checkout (or to the one registered with your JCW account if you are logged in). We recommend registering an account on JCW before making your first purchase, since that way you will always have access to your previous orders, and see the download links on your customer account page.

Please make sure you have enough space for the video on your computer / device before purchase. The HD videos usually weigh between 1 and 2 GB. Full HD versions of the videos can weigh up to 4-5 GB, if that is version you are looking to download. The photosets weigh around 200 MB. All of this information can be found in product descriptions.

Downloading:
Now that you have access to the download links, you should be able to download the files without a problem onto your computer. However, please be aware that there is a time limit (3 to 5 days), as well a limit to the amount of connections to the file / download attempts you can make per file. For newer bigger files it is 40, for older releases it is 15 attempts. On some occasions you might experience low download speed, or interrupted downloads. Here’s what you need to consider to download faster / more reliably:
– using a different device / browser for your download
– turning off any proxies that you might be connected through
– restarting your computer / device
– using a better Internet connection, if available
– do not use a download accelerator, as your connection attempts are limited, and this can stall or interrupt the download depending on the settings of the accelerator
If you run out of download attempts, please contact us using the contact form, and we will reactivate the file for you. Such emails are of high priority to us and we will usually respond within 2-3 hours during the day, and in 12 hours the latest. If the download for some reason keeps failing after that, we will upload the file to our dropbox account for you. If you have purchased a video or a photoset, please be assured that we will find a way to deliver it to you.
Please bear in mind that our videos are for download only, not streaming, due to their size. You will run out of connection attempts if you try to stream them on your mobile device.

Viewing:
Our videos are encoded using MPEG-4 AVC codec, also called H.264. File extension is .mp4. This is the most widely used format for videos currently, and most modern players on PC or Mac open them without a problem. If you don’t have a media player, here are two good free players that you can download, both of which play our files: Media Player Classic and VLC Media Player. Our video files are usually big (over 1 GB) and are intended to be viewed on a desktop computer or a laptop. If you are considering downloading a purchased video onto a smartphone or a tablet, please first check with the device manual or search online to see if downloading and playing large files on your device is possible, as well as make sure you have enough space. Some modern mobile devices support storage and flawless playback of such videos, while others don’t.

1. Do I have to sign up (free) in order to purchase videos?

No. You can make purchases as a guest. When such a purchase is complete, you will be redirected to a page that has the download link(s) for your purchase. This information will also be emailed to you, including the download link. However, we recommend that you register, which is completely free and a one-step process. Registered users have access to order history, purchased download links and other options on the My Account page. You can register here: LOG IN / REGISTER.

2. What will my credit card statement say in regards to a purchase on JCW?

On your cardholder statement a purchase from JCW will appear as a purchase from “CCBill.com *Alternative E” if you paid via CCBill, and “EPOCH.COM *alternativ” if you paid via Epoch. Alternative E stands for the company that operates JCW, Alternative Entertainment s.r.o.

3. Do I pay taxes on top of shown video prices?

The prices shown on this website are final prices that you will pay during purchase, regardless of your location. However, if you are a resident of European Union, we will pay VAT from your purchase. Hence, for EU residents, the VAT is already included in the final price, which stays the same.

4. Do you make custom videos and how much do they cost?

Yes, we make custom videos, and we would be glad to bring your fantasies to life! Prices for custom videos vary depending on the length of the requested video and complexity of the provided scenario. There are three pricing options when you order a custom:
1. Basic option – the video is for your personal use. We retain all rights for the video and later distribute it on this website. You do not have rights to share the video online.
2. Private option – the video is for your personal use. You do not have the rights to share the video online. But neither do we. You remain the only person who has seen this video. This option usually costs +$200 the agreed price of the custom.
3. Commercial option – if you would like a video for resale purposes / commercial use.
If you would like to make a custom request, please use our contact form.

5. Can I book a private session with Jenni Czech?

Yes, Jenni Czech offers private female domination and scissors sessions. In order to arrange a private session with Jenni use the contact form.

this page is incomplete and will be updated